Updated: August 31, 2019
Anytime you visit www.tutnod.com or access our Platform and/or Services through this website, any other platforms, and/or mobile applications (collectively “Website”), you may voluntarily provide us with information about yourself and your use of our Website. We also have the capacity to obtain information about you, your behavior and the use of our Website.
Personal Information means information that pertains to you and your use of the Website and/or Services, which you provide on the Website or we access through the Website anytime during your visit and use of the Website. They include, without limitation, information you provide to us at the time of registering as a user on the Website and/or when contacting us through any channel.
Personal information will include your name, address, (including physical and/or electronic addresses), telephone number, payment information and any other information that we have the capacity to access while you use the Platform and/or the Services such as your behavior and/or activities during your visit to our Website.
Information We collect and how we use them
The information we collect are of two types: information you voluntarily provide to us (Registered Member Data / Personal Information) and technical information we automatically collect from all visitors to the Website (Passive Data).
Registered Member Data/Personal Information are identifiable information such as full names, date of birth, email address, shipping/billing address, telephone number, and financial information (including credit card number, card name and expiration date etc.). To use some features on our Website and the Services, including without limitation, the supply or renting of Items, you must first, be a registered user on the Website and create a user name and password.
We generally collect Registered Member Data /Personal Information when you register on our Website and/or use any of our Services. We use Personal Information to assist you with your order (such as fulfilling your orders and other requests); contact you with respect to our order or to inform you of other Services and promotional offers; when you have trouble processing an order, improve our Services to enhance your experience; and provide you with a smooth, safe, efficient; personalized customer experience and where necessary, prevent fraudulent transactions.
As a registered Supplier, we will require certain information on the Items you wish to list on our Website for rental. Such information will include the description and condition of the Item(s), retail price of the item, rental price of the item and at least four (4 )clear and accurate images of the item you wish to list.
Third-party payment gateway
Third-party login registration
We allow you to register on our Website through third party logins. If you choose to register with a third-party account credentials such as Facebook or Twitter, you understand that some information in those accounts, including but not limited to your username, profile picture and unique identifier, may be transmitted into your registered account with us. You hereby authorize us to collect, use and store the transmitted information in accordance with this Policy.
Special offers, competitions and surveys:
You provide your personal information to us when you participate in special offers, competitions, and surveys. Such personal information may include name, shipping address and demographic information. The information provided may be used thereafter to send participants email newsletters, contact the competition winners, award prizes, monitor Website traffic, used to send other promotional materials through our Website or other social medial platforms, and/or personalize the Website.
By participating in any of these activities, you accept to submit to the activity’s terms and conditions, including giving us your consent to share your Personal Information with any sponsor of the special offer, competition and/or survey.
Third-party service providers:
If you choose to provide reviews on any of our Services, rented items, Supplier or a Renter, please note that the information you provide will be available to anyone who accesses the Website. We may use the information you provide to provide customer support, resolve disputes, or troubleshoot problems permitted by law. Tutnod is not responsible for any information provided by any user.
Passive Data are non-identifiable information about Website users. They are aggregate technical information such as Internet Protocol (IP) address, screen resolution, browser language, and type, internet service provider (ISP), referring and exit pages and URLs, date and time stamp, clickstream data, operating systems, demographic information, etc. We track technical information based on your behavior and activities on our Website such as your movements around the Website, amount of time spent on web pages, sections of the Website most visited and used, count users who visit web pages and other related website statistics. Passive Data help us understand your interests and behaviors, analyse trends, and improve our Services to you.
When you download or use our mobile application (App), we receive information about your mobile device. We register your device and may use the this to send you push notifications about your transactions with our Services.
We use third-party analytics services such as Google Analytics to analyse and evaluate your use of the Website, compile reports and receive data. You may opt out from certain data collection by emailing our customer support at firstname.lastname@example.org . Please note however that you may be unable to use the full features of the Website and/or Service upon opting out.
Please note that our Website is not at this time configured to read or respond to “Do Not Track” settings or signals in your browsing headings.
Our Communication with You
At the point of registering and providing your Personal Information, we will send you a welcome email to verify your email address and/or a SMS to verify your telephone number. During our relationship with you, we will communicate with you in response to your inquiries, provide the services you request, manage your account and provide tailor-made customer service to you.
You understand and accept that we may occasionally send you non-transactional communications such as information on Services and products updates and/or improvements, special offers and promotions via newsletters, emails, SMS, and/or phone communication. Please bear in mind that related charges may apply and be incurred by you from your telecommunications and/or ISP.
You may opt out from non-transactional communications or manage the frequency of receiving any of these communications by clicking the “unsubscribe” or “manage communication preferences” link at the end of the related email and we shall aim to comply with your request as soon as reasonably and technologically feasible.
We will send you transactional e-mails, service-related communications or announcements when it is necessary for us to do so; such as when you place an order on our Website, or when our Services are temporarily suspended for maintenance. Generally, you cannot opt-out of these communications which are not promotional in nature.
We may send you alerts, notifications or other communication such as pick-up or delivery notifications, through push notifications on our App, if you have downloaded our App and enabled push notifications. You may opt out of these transactional messages by changing the settings on your mobile device. Note however that opting out of these transactional messages may disrupt the performance of our Services to you.
Cookies can generally be disabled by following the directions provided in your browser toolbar or help menu. You can also configure your browser to prevent new cookies from being set up on your computer or notify you when you receive a new cookie or disable cookies altogether. You may use our Services without accepting our cookies. However, your ability to use our Website and Services may be limited; some features of the Website or our Services may not function properly or optimally, and you may not be able to use certain features of the Website.
Our Website also employs the use of web beacons to manage content on the Website by tracking what content is effective, the online movement of users, site traffic reporting, unique visitor counts, etc. Web beacons are embedded invisibly on web pages or other documents. They do not collect personally identifiable information or transfer any personally identifiable information to third-parties. Web beacons used by advertising services providers are governed by the privacy policies of the advertisers.
Who we share your information with:
We may provide your Personal Information to our third-party service providers for their use in performing certain business-related functions on our behalf, such as mailing, email transmission, security, maintenance, data analytics, CRM, etc. We may also share your information with our affiliate companies (being parent and subsidiary companies, companies who control us or who we control, and/or companies who are under the same control as us). Third-party service providers and affiliates agree to use your Personal Information in accordance with this Policy and solely for providing the Services and to the extent permitted by law.
When we engage in marketing and promotional activities with partners and brands whom we carefully screen, and who we think appeal to our user base, we may make your contact information available to them so that you may receive catalogs, product information or promotions from them. If you prefer that we do not use your information for partner promotion, please email us at email@example.com
We may share aggregate information with affiliate, agents, business partners and third-party service providers. We may also disclose aggregate users’ statistics to describe our Website and Services to current and/or prospective business partners and to third parties for other lawful purposes. When we share aggregate information, we do so in a way that it cannot be linked with your Personal Information.
In the event of a merger with or acquisition by, transfer, corporate sale of all or a portion of the businesses or assets to another entity or the reorganisation, dissolution or other similar event, your Personal Information may form part of the transferred assets. We will use reasonable efforts to notify you of any such transfer to an unaffiliated third-party.
We may disclose your Personal Information to the extent permitted by law when disclosure is required by law, court order, or any government or law enforcement authority or regulatory agency or if we have good faith belief that disclosing your Personal Information is necessary or advisable such as to bring legal action against someone who has or is causing injury to or interfering with the rights or property of TUTNOD, the Services or a user on the Platform.
Our Commitment to the safety of your Personal Information:
The safety and security of your Personal Information is important to us. We commit to using commercially reasonable steps to maintain the security of your Personal Information against loss, misuse, unauthorized access, alteration, disclosure, and destruction. While we commit to the use of reasonable effort to protect your Personal Information, no method of transmission over the internet or method of electronic storage is 100% impenetrable. We can neither guarantee the security of our databases or the databases of third parties which whom we may share or have shared your Personal Information, nor guarantee you that your Personal Information will remain free from unauthorized access, use, disclosure or alteration. Furthermore, we cannot guarantee that our security measures will prevent hackers or other unauthorized persons from illegally accessing or obtaining your Personal Information.
We undertake to restrict access to Personal Information to personnel, employees, contractors or consultants of TUTNOD only on a need to know basis for the purpose of providing the Services. Any person who has access to or is associated with the processing of your Personal Information is contractually obligated to respect the confidentiality of your Personal Information and abide by this Policy. We ensure that any person with access to your Personal Information are subject to confidentiality obligations.
We will notify you if we learn of a security breach, we will attempt to notify you promptly so that you can take appropriate protective steps.
Your right to access and modify your Personal Information
We retain your Personal Information for such period as it is necessary to provide you with the Services and to comply with applicable legislation or regulations. If your information changes, you may, at any time, access your account with us to correct, update and/or make changes to your Personal Information and/or your listed items as a Supplier. If you no longer desire our Services, you may request that we delete or deactivate your account by emailing Customer Support at firstname.lastname@example.org
Links to External websites:
Jurisdiction of use, transfer and processing
The Website and Services are operated in the United Arab Emirates (UAE) and your Personal Information collected on our Website and Services is stored in UAE. We may nonetheless transfer, store and process your Personal Information in another jurisdiction. It is important for you to know that the laws governing the collection, use, transfer, sharing and processing of your Personal Information may not be as protective as those in your country of residence or jurisdiction. By using this Website, you irrevocably and unconditionally consent to collection, use, transfer, and processing in the UAE and elsewhere.
The use of our Website and Service is restricted to persons under the age of eighteen (18). If you are below the age of 18, we request that you do not provide Personal Information though our Website. We do not knowingly collect or maintain Personal Information of anyone under the age of 18, unless and except as permitted by law.
If we learn that Personal Information has been collected from a user under 18 years on or through the Website, we will take the appropriate steps to cause such information to be deleted. If you are a parent or legal guardian of a person under 18 years who has registered on our Website, or has provided Personal Information to Tutnod, please contact Tutnod at email@example.com to have the child’s account and information deleted.
Changes in this Policy:
This Policy is effective as of the date provided above. We reserve the right to modify this Policy from time to time without notice to you. We may revise and update this Policy in the event of any changes to our practices, technology, addition or changes to our Services or changes to applicable laws. If we make any material changes in this Policy as to how we collect, use, process or transfer your Personal Information, we will give you a reasonable opportunity to consent to the changes.